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“Leading the Lean Healthcare Journey: Driving Culture Change to Increase Value," Second Edition.

November 17, 2016

By Joan Wellman


It's a common belief in the United States that it is extraordinarily difficult to change healthcare practices and processes to be more accessible and patient focused, at a lower cost with higher quality and safety than we have today.

In the second edition of “Leading the Lean Healthcare Journey: Driving Culture Change to Increase Value," the authors dispute this belief by sharing firsthand experience of how a Toyota-style Lean transformation can succeed. The thirty-five plus authors including nurses, physicians, supply chain experts, hospital CEO's and presidents, nutritionists, financial managers, pharmacists, and researchers, believe that change is possible because they are change agents who have achieved results that only get better over time.

Many of the chapters are from Seattle Children's, an early adopter in the application of the Toyota System to healthcare and an organization that has sustained a constancy of purpose and leadership approach for more than fifteen years. This fact is reflected in the continuity of the case studies from the first to this second edition of the book. Readers will note that authors did not declare victory after making huge gains in performance and writing about it in 2011. They kept at it and had made additional progress by the time this second edition was published in 2016. There is much to be learned from such organizations.

With six new chapters, the book provides further insight and findings on the case studies featured in the first edition and topics covering Lean management systems at Nemours, clinical standard care, Lean in the lab, and a new case study from Seattle Cancer Care Alliance.

Authors and co-editors of the book include: Joan Wellman, Executive Vice President of Simpler® and founder and president of Joan Wellman & Associates (JWA Consulting); Pat Hagan, former President and COO of Seattle Children's Hospital; along with Dr. Howard Jeffries and Cara Bailey.

Hear from author Joan Wellman first hand in her interview review of the book here. “Leading the Lean Healthcare Journey: Driving Culture Change to Increase Value," Second Edition, can be purchased online here: http://amzn.to/2erSY3o .

Simpler and JWA Consulting regularly offer Lean Transformation Study Trips to provide leadership teams with the opportunity to visit and observe organizations that are successfully reaping the benefits of their own Lean practices, including three sites discussed in the book:

  • Seattle Children's Hospital
  • The Everett Clinic
  • Seattle Cancer Care Alliance

For information on these trips, please visit: https://jwaconsulting.com/training/study/ or contact Catherine Kennebeck: CatherineKennebeck@jwaconsulting.com


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